Bad Economy Stresses Customer-facing Employees - And You!

Many economists and sociologists have been quoted to say that as economic pressures increase, when unemployment rises and costs increase, employees can take their frustrations out on their employer.
This can translate into absenteeism, employee theft of money or goods, substance abuse that translates to the workplace, safety violations, giving product or services away [...]

Avoiding Employee Theft Losses

I have been reading many articles, across many industries, stating that video surveillance systems are the key to eliminating theft. Well, let’s first say – NOTHING CAN ELIMINATE EMPLOYEE THEFT completely. You can only hope to reduce it and contain it.
Averaging 1 – 3% of sales annually, “shrinkage” as it is [...]

Employee Theft Soars During 4th Quarter: It Doesn’t Have To…

This time of year is always difficult for me. ‘Tis the season’ as they say, and I always know that it’s here when our surveying visits (structured research that observes customer-employee interactions) for our restaurant and retail clients reveal spikes in obvious employee stealing.
Recently, I personally witnessed theft in five out of six establishments I [...]