The Last Word: Customer Solutions Profit Ideas

This time of year is always difficult for me. ‘Tis the season’ as they say, and I always know that it’s here when our surveying visits (structured research that observes customer-employee interactions) for our restaurant and retail clients reveal spikes in obvious employee stealing.
Recently, I personally witnessed theft in five out of six establishments I [...]

 I recently read that theft is rising at Wal-Mart stores.  Not only by shoppers, but from employees “helping themselves to goods they haven’t paid for.”  This contributes to what many companies call “shrinkage” which is inventory losses related to everything from supplier issues to shoplifting. What Sam Walton, as the article states, used to call [...]