The Last Word: Customer Solutions Profit Ideas

The National Retail Federation just released their guidelines to help retail management prepare for an inevitable increase in mall shootings that spike during the holiday season. While I know that this is a tragic reality these days, I truly believe that any retailer involved in a violent crime would say, “Yes, now I see [...]

There is one very basic problem with Do It Yourself (DIY) Compliance Monitoring: first you must admit you might have a problem!
I have seen many consultants recommend that companies conduct their own compliance monitoring audits and employee monitoring to determine operational performance, employee adherence to procedures and customer satisfaction levels. The problem is that [...]