Improving Customer Service With Pragmatic Training
Do you need to get your customer-facing employees delivering stronger value for your business? Listen as Dan Cosgrove, CEO of Mercantile Systems, interviews Hal Moore, owner of Creative Concepts on the topic of improving customer service performance using practical training ideas. Hal is “trainer extraordinaire” on the topic of how to get the maximum value from customer-facing employees through consistent training and offers some of his insights.
The Challenge: Training frontline customer-facing employees to produce the most value from every customer interaction.
The Quandary: Challenging economy means it is imperative to make every customer count more than ever.
The Remedy: Frequent, consistent training and expectations setting informed by “indisputable data” on how employees are meeting your goals
Listen & Learn:
- Capturing Wallet Share
- Operational Data & Employee Behavior Connection
- Critical Skills for Customer-facing Employees
- Data Trumps Perception
- Training Module & Frequency Approach Value
- Identifying the Best Trainers
- More… ideas on improving customer service
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