How to Hire Great Customer Service Employees
Avoiding Costly Customer Service Hiring Mistakes
Dan focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, www.thestrategytree.com, to find some answers.
The Challenge: Today’s tight labor market makes it tough for customer-focused companies to recruit and retain great customer service employees.
The Quandary: Avoid having to lower your quality bar for recruiting and hiring your service-dependent employees.
The Remedy: Learn how to manage the system. There are pragmatic answers if you pay attention to some basics and some somewhat contrarian advice.
Listen & Learn:
- How to become the preferred employer that attracts the cream of a limited talent pool.
- What to do when skills in the available labor market don’t keep up with demand.
- Why reference checking is different for customer service focused employees – think outside the box!
- Why temperament is a critical, yet often overlooked, attribute for success when hiring customer service employees.
- How to manage multigenerational customer service employees – Baby Boomers, Gen X, Gen Y… Oh My!
- Why you need to think outside the box on those reference checks.
- How to create a solid recruitment process that improves your chances for success.
- More…
Today’s tight labor market makes it tough for customer-focused companies to recruit and retain great customer service employees. So, how do you avoid having to lower your quality bar for recruiting and hiring your service-dependent employees?
Dan Cosgrove focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, www.thestrategytree.com, to find some answers.
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