We have all done it – called a company and realized that we are talking to someone thousand of miles away. Overseas call centers have us doing business often with little knowledge of the distance or potential disconnect with the company we are engaging with.
Unfortunately, there are too many examples of companies [...]
I came across some intriguing press coverage for the new Samsung “experience store” in Midtown Manhattan. These stores are designed to allow customers to mingle, test, and interact with Samsung technology. Checking your email, making long distance phone calls as well as watching a reality TV show replace traditional shopping as the leading [...]
Listen to the most recent podcast episode as Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants and other service-dependent businesses can do to make sure it doesn’t rob their profits.
A licensed Private Investigator, Dan has conducted Integrity Surveys over the past two decades across a range of [...]
Holiday Employee Theft - The Grinch That Stole Christmas [8:17m]: Play Now | Play in Popup | DownloadThis time of year is always difficult for me. ‘Tis the season’ as they say, and I always know that it’s here when our surveying visits (structured research that observes customer-employee interactions) for our restaurant and retail clients reveal spikes in obvious employee stealing.
Recently, I personally witnessed theft in five out of six establishments I [...]
Dan interviews Tracy Smith, Lead Franchise Coach of Dream Dinners, www.DreamDinners.com, a wildly successful chain of Fix & Freeze meal stores. Dream Dinners not only created a new category in the marketplace that is so successful that competitors now abound, they have also grown to a phenomenal 250 franchise stores since they started in 2002 [...]
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