The Last Word: Customer Solutions Profit Ideas

Think that it makes sense to cutback on customer-facing areas of your business? Think again. Social Media has empowered consumers to make their frustration well known – the impact of a negative experience communicated on these channels can be devastating given the importance of Social Media giants such as Facebook, Twitter and Yelp. Think about the high impact this can have for your business – either positive or negative.

What makes it an Extreme Customer Experience Management program? It’s extreme because so few companies use it. Best Buy uses it as a competitive advantage and the gains they get include sales from suggestive selling and customer loyalty.