How fabulous are the online shoe retailers like Zappos! I have heard many women speak directly to the value and benefits of not having to deal with the negative aspects of brick and mortar shoe shopping.
This was driven home when I read the Forbes article interviewing Tony C. Hsiech, the 34-year-old CEO [...]
Avoiding Costly Customer Service Hiring Mistakes
Dan focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, www.thestrategytree.com, to find some answers.
The Challenge: Today’s tight labor market makes it tough for customer-focused [...]
There is one very basic problem with Do It Yourself (DIY) Compliance Monitoring: first you must admit you might have a problem!
I have seen many consultants recommend that companies conduct their own compliance monitoring audits and employee monitoring to determine operational performance, employee adherence to procedures and customer satisfaction levels. The problem is that [...]
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