I’m fascinated to read that the over 65 demographic group is cashing out their 401Ks and buying into franchise opportunities in record numbers. In some cases it is natural progression after retiring, and in other cases it is a reaction to downsizing.
At first, I was concerned – for their financial security and [...]
I love seeing research stating that customer loyalty is being built on websites. Finally, companies are starting to exploit the value of this powerful sales, communications and relationship channel. Internet customer experience management is coming of age!
Companies need to think of delivering the best customer experience online as something they can control. After all, [...]
Inconsistent execution of corporate vision, brand identity, plans and tactics is a common problem for multi-location companies. Does this have to be a problem? Not really - compliance monitoring and training save the day.
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