The Last Word: Customer Solutions Profit Ideas

Smart companies realize that in a customer service-dependent environment it is critical to understand what the employees are thinking, believing and feeling.  Companies such as Abbott Laboratories, American Express and Washington Mutual stay on top of this important human capital by surveying them.  And the trend is growing with more companies realizing the value.  The [...]

 I recently read that theft is rising at Wal-Mart stores.  Not only by shoppers, but from employees “helping themselves to goods they haven’t paid for.”  This contributes to what many companies call “shrinkage” which is inventory losses related to everything from supplier issues to shoplifting. What Sam Walton, as the article states, used to call [...]