This time of year is always difficult for me. ‘Tis the season’ as they say, and I always know that it’s here when our surveying visits (structured research that observes customer-employee interactions) for our restaurant and retail clients reveal spikes in obvious employee stealing.
Recently, I personally witnessed theft in five out of six establishments I [...]
Dan interviews Tracy Smith, Lead Franchise Coach of Dream Dinners, www.DreamDinners.com, a wildly successful chain of Fix & Freeze meal stores. Dream Dinners not only created a new category in the marketplace that is so successful that competitors now abound, they have also grown to a phenomenal 250 franchise stores since they started in 2002 [...]
In the September 2007 issue of the American Express “Market Brief” the value of frequent diner and loyalty programs were analyzed. The results showed that there was a significant (doubling of year-over-year percentage of participants) increase in participation in frequent diner programs.
So the question is – are these programs finally gaining traction as customers solutions [...]
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