The Last Word: Customer Solutions Profit Ideas

Listen to the most recent podcast episode as Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants and other service-dependent businesses can do to make sure it doesn’t rob their profits.
A licensed Private Investigator, Dan has conducted Integrity Surveys over the past two decades across a range of [...]

 

 Holiday Employee Theft - The Grinch That Stole Christmas [8:17m]: Play Now | Play in Popup | Download

This time of year is always difficult for me. ‘Tis the season’ as they say, and I always know that it’s here when our surveying visits (structured research that observes customer-employee interactions) for our restaurant and retail clients reveal spikes in obvious employee stealing.
Recently, I personally witnessed theft in five out of six establishments I [...]

Dan interviews Tracy Smith, Lead Franchise Coach of Dream Dinners, www.DreamDinners.com, a wildly successful chain of Fix & Freeze meal stores. Dream Dinners not only created a new category in the marketplace that is so successful that competitors now abound, they have also grown to a phenomenal 250 franchise stores since they started in 2002 [...]

 

 Rapid Franchise Growth: How to Maintain Control [18:38m]: Play Now | Play in Popup | Download

In the September 2007 issue of the American Express “Market Brief” the value of frequent diner and loyalty programs were analyzed. The results showed that there was a significant (doubling of year-over-year percentage of participants) increase in participation in frequent diner programs.
So the question is – are these programs finally gaining traction as customers solutions [...]

Dan interviews Valerie Casares, Mercantile Systems President, on what makes a great mystery shopper and why that matters to your business results. Valerie discusses the attributes she looks for when hiring and training their mystery shoppers and why it is so important to getting reliable intelligence businesses can act upon for immediate gains. This is [...]

 

 Great Mystery Shoppers and Why They Matter to Your Results [24:51m]: Play Now | Play in Popup | Download