Are you having a hard time getting employees to sell your most profitable items and services?
Do you have any idea how much employee theft and giveaways are costing you — and how to put a stop to it?
If you're like many restaurants, hotels and other hospitality establishments, you're doing a good job of attracting customers initially. But are you building customer retention and loyalty? Are you identifying and keeping your highest performing employees happy? Most important of all, are you maximizing your profit?
According to data from our proprietary annual survey of mystery shoppers, the average restaurant leaves between $5 and $15 of revenue on each table through lack of suggestive selling. This alone translates into thousands of dollars of lost profit.
These are just a few of the challenges we can help firms in the hospitality industry to address. Originally rooted in traditional mystery shopping, Mercantile Systems has, over its 50+ years, created and honed a variety of tools to collect and report actionable data that helps service-dependent companies monitor, manage and improve their operational performance through improving their customer and employee interactions.
We even can help you create better morale in the workplace, by helping you design positive training, accountability and motivational tools that reinforce and reward employees for doing their jobs well.
In short, we'll give you actionable data you can apply to achieve improved overall customer satisfaction, tighter financial and loss controls, and enhanced profitability.
