Mercantile Systems collects operational data from staff and/or customer research surveys to engage our client's employees in a 360° training experience. Data is sorted individually by person, so each employee gets a comprehensive assessment of performance and how they rank against their peers.
The program helps our clients make immediate adjustments and identify areas for needed training or retraining. The data also assists company management with recruiting guidance, employee reward program development, retention and morale.
"I have used customer research surveying for years. The data is great, but I don't have time or staff available to figure out how to internalize it. I need to know how to incorporate it into my customer service training.
Mercantile Systems will be taking over my performance monitoring programs and will consult with me to make the data immediately actionable. I plan to use their Employee Training surveying as an added facet for assessing the effectiveness of our training programs and areas/staff that need help."
Read our Case Study on Employee Training
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