Operational Improvement tools for service-dependent businesses
BRENTWOOD, CA, January 5, 2007 — Mercantile Systems, a leading customer experience management consulting firm, has launched a new version of its Website that offers service-dependent businesses a wealth of information about how to improve their bottom lines through optimizing customer and employee interactions.
The new site, www.mercsystems.com, provides valuable tools and resources for business managers who are looking for ways to develop or extract actionable operational data to apply to immediate improvements in productivity, inventory loss control, employee theft issues and customer relationship enhancements.
The site features an online library of articles ranging from how to develop effective employee sales incentives and suggestive selling programs to loss prevention and better allocation of customer service resources. Mini case studies are featured as well, including an insightful employee theft case study and a case study on how one of the world's largest golf management companies dramatically improved their customer satisfaction scores. Visitors can search by industry and sign up for free newsletters and helpful updates. They also can sign on to be a part of Mercantile System's ongoing national survey on customer interaction management issues — with a one in ten chance to win a free Customer Research Survey ($299 value.)
"Whether your goal is to improve call center operations, increase per-customer sales, or improve employee retention while weeding out poor performers, our new Website has valuable ideas and insights pulled from over 50 years of helping companies monitor, manage and improve their operational performance," said Dan Cosgrove, Mercantile Systems CEO.
Based in Brentwood, California, Mercantile Systems is a leading innovator of programs to help businesses improve their bottom lines through optimizing customer and employee interactions.
Dan Cosgrove
Mercantile Systems, Inc.
925-325-9247
dcosgrove@mercsystems.com
Hatti Hamlin
(925) 872-4328
hattihamlin@aol.com