Do you work in an area of your company that is involved directly or indirectly in managing customer interaction? Whether you are in operations, marketing, sales or related departments you will find value and enjoyment in listening and learning to Exec Insights Podcast with Dan Cosgrove.
One of the easiest ways to gain business advantage is to learn from others with similar challenges, opportunities and interests. Dan pulls back the curtain and reveals creative ways business executives have solved their problems and taken advantage of hidden opportunities along the way.
Dan is the CEO of Mercantile Systems. He is passionate, knowledgeable and sometimes irreverent as he leads lively discussions with executives and thought leaders on how their efforts to improve customer interactions bore fruit. Listen to creative ideas, common sense solutions, tips and more. Click Here to Tune In to Exec Insights Podcast.
Great Mystery Shoppers & Why They Matter to Your Results
September 10, 2007, 2007
Dan interviews Valerie Casares on what makes a great mystery shopper and why that matters to your business results. Valerie discusses the attributes she looks for when hiring and training their mystery shoppers and why it is so important to getting reliable intelligence businesses can act upon for immediate gains. This is what you’ll learn:
