Do you work in an area of your company that is involved directly or indirectly in managing customer interaction? Whether you are in operations, marketing, sales or related departments you will find value and enjoyment in listening and learning to Exec Insights Podcast with Dan Cosgrove.
One of the easiest ways to gain business advantage is to learn from others with similar challenges, opportunities and interests. Dan pulls back the curtain and reveals creative ways business executives have solved their problems and taken advantage of hidden opportunities along the way.
Dan is the CEO of Mercantile Systems. He is passionate, knowledgeable and sometimes irreverent as he leads lively discussions with executives and thought leaders on how their efforts to improve customer interactions bore fruit. Listen to creative ideas, common sense solutions, tips and more. Click Here to Tune In to Exec Insights Podcast.
Holiday Employee Theft - The Grinch That Stole Christmas
Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants/bars, retail and other service-dependent businesses can do to make sure it doesn't rob their profits. Learn how you can control employee theft here.
Holiday Employee Theft - The Grinch That Stole Christmas [8:17m]: Play Now | Play in Popup | DownloadRapid Franchise Growth: How to Maintain Control
Learn how Dream Dinners, a Fix and Freeze meal store with over 275 stores -- achieve a legendary reputation with their customers: 92% of their surveyed customers would recommend them to their friends and family!
Great Mystery Shoppers and Why They Matter to Your Results
Valerie Casares tells Dan on what makes a great mystery shopper and why that matters to your business results.
Great Mystery Shoppers and Why They Matter to Your Results [24:51m]: Play Now | Play in Popup | Download
