Do you work in an area of your company that is involved directly or indirectly in managing customer interaction? Whether you are in operations, marketing, sales or related departments you will find value and enjoyment in listening and learning to Exec Insights Podcast with Dan Cosgrove.
One of the easiest ways to gain business advantage is to learn from others with similar challenges, opportunities and interests. Dan pulls back the curtain and reveals creative ways business executives have solved their problems and taken advantage of hidden opportunities along the way.
Dan is the CEO of Mercantile Systems. He is passionate, knowledgeable and sometimes irreverent as he leads lively discussions with executives and thought leaders on how their efforts to improve customer interactions bore fruit. Listen to creative ideas, common sense solutions, tips and more. Click Here to Tune In to Exec Insights Podcast.
How to Hire Great Customer Service Employees in a Labor Shortage
Avoiding Costly Customer Service Hiring Mistakes
Today's tight labor market makes it tough for customer-focused companies to recruit and retain great customer service employees. So, how do you avoid having to lower your quality bar for recruiting and hiring your service-dependent employees?
Dan Cosgrove focuses on what you can do to hire the best front line customer service employees possible in this discussion with Kelly Davis, owner of a top-notch human resources consulting firm, The Strategy Tree, to find some answers.
Dan Cosgrove talks about the increase in employee theft during the holidays, and what restaurants/bars, retail and other service-dependent businesses can do to make sure it doesn't rob their profits. Learn how you can control employee theft here.
Learn how Dream Dinners, a Fix and Freeze meal store with over 275 stores -- achieve a legendary reputation with their customers: 92% of their surveyed customers would recommend them to their friends and family!
Valerie Casares tells Dan on what makes a great mystery shopper and why that matters to your business results.
Dan Cosgrove, CEO of Mercantile Systems, interviews Hal Moore, owner of Creative Concepts on the topic of improving customer service performance using practical training ideas.